Who can raise a grievance?
- Members of local communities
- Diri Al-Nassir employees and contractors
- Clients
- Subcontractors and suppliers
- Any third party affected by our operations
Grievance mechanism
Every concern is heard — and handled fairly and confidentially
Open to community members, employees, clients and anyone affected by our operations — confidential and without retaliation.
01Scope
Built on fairness, impartiality and accessibility
Who can raise a grievance, and what about.
What can be reported?
- Human-rights concerns, including excessive use of force
- Misconduct by Diri Al-Nassir personnel
- Breaches of the Code of Conduct, including corruption or bribery
- Harassment, discrimination or abuse
- Safety and occupational-health concerns
- Breach of contract or local law
- Environmental or community impacts
02How to raise a grievance
Choose the channel that suits you
Every grievance is handled the same way, whatever the channel.
04
In person at our offices
At our offices in Basra, Kirkuk, Erbil, Mosul or Baghdad.
Office addresses03Our commitments
Reporting is safe: anonymity, non-retaliation and confidentiality
-
Anonymity
You do not have to give your name.
-
Non-retaliation
Retaliation of any kind is forbidden and punished.
-
Confidentiality
Your identity and information stay confidential.
-
Record keeping
Records are kept securely for 7 years.
-
Good faith
Good-faith reports are welcome, even without every detail.
04How grievances are handled
Five stages from receipt to appeal
Every grievance is handled impartially, with corrective action where needed.
-
Receipt & acknowledgement
Logged, and acknowledged where we have contact details.
-
Assessment
Seriousness assessed and assigned.
-
Investigation
A fair, objective investigation of the facts.
-
Resolution & feedback
Corrective action, and the outcome shared.
-
Appeal
Appeal within 5 days to a senior official.
Informal resolution
You can speak to the person concerned, or to HR.
Mediation option
A trained external mediator, if everyone agrees.
05Further routes
Whistleblowing and the external ICoCA route
Raising a grievance with us does not stop you using any other route.
Whistleblower Policy
Employees and contractors can report serious wrongdoing confidentially, protected from retaliation.
Compliance framework and policiesExternal complaints through ICoCA
As we are ICoCA certified, you can also complain to ICoCA directly.
Visit the ICoCA website06Grievance form
Submit your grievance
Give as much detail as you can. Only the description and the two declarations are required.
How this form works
Your report goes securely to our grievance team, and you get a reference number.
Reporting anonymously
Leave your name and contact details blank to report anonymously.